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Frequently asked questions

What types of products does J-Oils Fragrances offer?

J-Oils Fragrances offers a wide range of products including perfumes, colognes, car perfumes, and diffusers. We are also planning to introduce skincare and hair care products in the near future. Our catalog is designed to cater to diverse preferences, ensuring there is something for everyone.

How can I place an order on your website?

Placing an order on our website is simple. Browse our product range, add your desired items to the cart, and proceed to checkout. You can select your preferred payment method and provide your shipping details. If you need assistance, our tutorial videos on the Help page will guide you through the process.

What is your return policy?

We strive to ensure that you are satisfied with your purchase. If you are not completely happy with your order, you can return it within 30 days of purchase. The product must be unused and in its original packaging. Please visit our Returns & Exchanges page for detailed information on how to process a return.

How can I contact customer support?

Our customer support team is here to assist you with any questions or concerns. You can reach us via the Contact Us page on our website, by email at [email protected], or by calling our customer service hotline at +27 123 456 789. We are available Monday to Friday, from 9 AM to 5 PM.